Section R510-200-9 - Certification of an Employee or Volunteer(1) An employee or volunteer of the office or a local ombudsman entity shall meet the following requirements to be certified to provide ombudsman program services:(a) demonstrates ability to carry out the responsibilities of the ombudsman program;(b) has a bachelor's degree in social work or a related field or three years of experience in a related field;(c) passes a criminal background check through the Department of Public Safety Bureau of Criminal Identification;(d) passes a review of the Adult Protective Services database to ensure that the employee or volunteer does not have a supported finding for abuse, neglect, or exploitation of a vulnerable adult;(e) meets the minimum qualifications for the applicable employee or volunteer position;(f) completes the certification training requirements described in Subsection 510-200-9(2); and(g) has a general knowledge of long-term care facilities, long-term care, health care, legal or human service programs, advocacy, complaint and dispute resolution, mediation, or investigation.(2) An employee or volunteer of the office or a local ombudsman entity shall complete the following training certification requirements: (a) 40 hours of classroom training and 20 hours of job shadowing; and(b) completion of required examinations, with a passage rate of 70% or higher.(3) An employee or volunteer may only take each of the required examinations a maximum of three times.(a) If an employee or volunteer fails to achieve the 70% passage rate on the first attempt, the employee or volunteer may retake the examination within 30 days.(b) If an employee or volunteer fails to achieve the 70% passage rate on the second attempt, the employee or volunteer must receive further training before attempting the examination a third time.(c) If an employee or volunteer fails to achieve the 70% passage rate on the third attempt, the employee or volunteer shall be disqualified from certification.(4) If all certification requirements have been satisfied, the office shall send a state authorized certification badge to the individual or employee within 30 days of completion of the certification requirements.(5) Each employee or volunteer shall complete the following to qualify for recertification: (a) annual fulfillment of the employee's or volunteer's ombudsman program responsibilities;(b) a minimum of 24 hours of annual training including participation in a two-day mandatory training; and(c) successful completion of a criminal background check through the Utah Department of Public Safety Bureau of Criminal Identification every three years, or at the request of the office.Utah Admin. Code R510-200-9
Amended by Utah State Bulletin Number 2018-12, effective 5/30/2018Adopted by Utah State Bulletin Number 2022-09, effective 4/12/2022