Section R510-200-5 - Local Area Agency Responsibilities(1) Each local area agency shall administer the contract for the daily operation of a local ombudsman entity within the local area agency's service area. Administration of the contract shall include: (a) fiscal monitoring of a local ombudsman entity to ensure that services are being provided pursuant to the terms of the contract;(b) providing an annual report described in Subsection R510-200-3(11) to the ombudsman;(c) monitoring of a local ombudsman entity to ensure attainment of the entity's goals and objectives; and(d) ensuring that a local ombudsman entity visits each long-term care facility within the coverage area on at least a quarterly basis for a non-complaint related walk-through.(2) Each local area agency shall provide a local ombudsman entity with opportunities for the entity to collaborate with other social services organizations.(3) Each local area agency shall provide referrals for services to a local ombudsman entity.(4) Each local area agency shall ensure that information pertaining to a local ombudsman entity is provided to the ombudsman and office in the format required.(5) Each local area agency shall prohibit the disclosure of the identity of any complainant or resident of a long-term care facility.(6) Each local area agency shall restrict access to records to certified local ombudsman entities' staff only.(7) Each local area agency shall ensure a local ombudsman entity's attendance at certification training and any mandatory statewide training.(8) Each local area agency shall provide staff support to a local ombudsman entity as needed to support the ombudsman program.(9) Each local area agency shall arrange for temporary ombudsman services in a service area when a local ombudsman entity's staff are unavailable or a staff position is vacant.(10) A local area agency may apply for a waiver of any of the responsibilities described in Subsections 510-200-5(1) through (9) to the office. The ombudsman shall review any request for a waiver.Utah Admin. Code R510-200-5
Amended by Utah State Bulletin Number 2018-12, effective 5/30/2018Adopted by Utah State Bulletin Number 2022-09, effective 4/12/2022