Section R510-200-13 - Complaints Regarding the Ombudsman Program(1) A resident, family member, staff member of a long-term care facility, or other interested individual may submit a complaint regarding the ombudsman program to the office or local area agency. (a) A complaint shall be submitted in writing to the office or local area agency.(b) A complaint shall include the outcomes and relevant actions that formed the basis for the complaint.(2) If a complaint is made about a local ombudsman entity, the local area agency shall notify the office immediately.(a) The local area agency program supervisor or director shall investigate the complaint within ten business days of receipt of the complaint.(b) The nature of the complaint and investigation shall be documented.(c) The program supervisor or director shall provide a response to the complainant within ten business days following the completion of the investigation.(d) The response shall include the name and contact information of the ombudsman for an appeal of the decision.(e) The response shall be documented and the office shall be notified of the response.(3) If a complaint is made about the office, the office shall notify the director of the division immediately. (a) The director of the division shall investigate the complaint within ten business days of receipt of the complaint.(b) The nature of the complaint and investigation shall be documented.(c) The division director shall provide a response to the complainant within ten business days following completion of the investigation.(d) The response shall be documented.Utah Admin. Code R510-200-13
Adopted by Utah State Bulletin Number 2018-12, effective 5/30/2018Adopted by Utah State Bulletin Number 2022-09, effective 4/12/2022