Section R765-431-7 - Consumer Complaints(1) Before filing a complaint with OCHE against an institution, an individual must first work through the institution's complaint process. To file a complaint against an institution, an individual shall submit to OCHE: (a) a completed complaint form as provided by OCHE; or(b) a letter signed by the complainant, and include the following:(i) any documentary evidence relating to the facts of the complaint;(ii) evidence of the institution's resolution of the complaint; and(iii) contact information for the complainant.(2) OCHE may refer the complaints it receives to one or more of the following entities for resolution as it deems appropriate:(a) the institution complained against;(b) the SARA portal agency in the home state of a non-Utah institution complained against; and(c) the Utah Division of Consumer Protection or other law enforcement agency.(3) OCHE may take action, in accordance with Section R765-431-5, to revoke an institution's eligibility to participate in SARA based on a consumer complaint that is received within two years of the incident complained of.Utah Admin. Code R765-431-7
Adopted by Utah State Bulletin Number 2017-1, effective 12/12/2016Amended by Utah State Bulletin Number 2021-17, effective 8/19/2021