Section R162-2c-301a - Unprofessional Conduct(1)(a) A mortgage loan originator shall:(i) solicit business and market products solely in the name of the mortgage loan originator's sponsoring entity;(ii) conduct the business of residential mortgage loans solely in the name of the mortgage loan originator's sponsoring entity;(iii) remit to any third-party service provider the fees that have been collected from a borrower on behalf of the third-party service provider, including: (C) credit reporting fees; and(iv) turn all records over to the sponsoring entity for proper retention and disposal; and(v) comply with a division request for information within ten business days of the date of the request.(b) A mortgage loan originator who fails to fulfill any requirement under Subsection (1)(a) shall be subject to discipline under Sections 61-2c-401 through 61-2c-405.(c) A mortgage loan originator may not: (i) charge for services not performed;(ii) require a borrower to pay more for third-party services than the cost of those services;(iii) withhold, without reasonable justification, payment owed to a third-party service provider in connection with the business of residential mortgage loans;(iv) alter an appraisal of real property; or(v) unless acting under a valid real estate license and not under a mortgage license, perform any act that requires a real estate license under Title 61, Chapter 2f, Real Estate Licensing and Practices Act, including:(A) providing a buyer or seller of real estate with a comparative market analysis;(B) assisting a buyer or seller to determine the offering price or sales price of real estate;(C) representing or assisting a buyer or seller of real estate in negotiations concerning a possible sale of real estate;(D) advertising the sale of real estate by use of any advertising medium;(E) preparing, on behalf of a buyer or seller, a Real Estate Purchase Contract, addendum, or other contract for the sale of real property; or(F) altering, on behalf of a buyer or seller, a Real Estate Purchase Contract, addendum, or other contract for the sale of real property.(d) A mortgage loan originator who engages in any prohibited activity under Subsection (1)(c) shall be subject to discipline under Sections 61-2c-401 through 61-2c-405.(e) A mortgage loan originator does not engage in an activity requiring a real estate license where the mortgage loan originator:(i) offers advice about the consequences that the terms of a purchase agreement might have on the terms and availability of various mortgage products;(ii) owns real property that the mortgage loan originator offers "for sale by owner"; or(iii) advertises mortgage loan services in cooperation with a "for sale by owner" seller where the advertising clearly identifies:(A) the owner's contact information;(C) the mortgage loan originator's contact information; and(D) the specific mortgage-related services that the mortgage loan originator may provide to a buyer; or(iv) advertises in conjunction with a real estate brokerage where the advertising clearly identifies the:(A) contact information for the brokerage;(B) role of the brokerage;(C) mortgage loan originator's contact information; and(D) specific mortgage-related services that the mortgage loan originator may provide to a buyer.(2)(a) An LM who is designated in the nationwide database as the principal lending manager of an entity shall:(i) be accountable for the affirmative duties outlined in Subsection (1)(a);(ii) provide to sponsored mortgage loan originators and unlicensed staff specific written policies as to their affirmative duties and prohibited activities, as established by:(A) federal law governing residential mortgage lending;(B) state law governing residential mortgage lending and including the Utah Residential Mortgage Practices Act; and(C) administrative rules promulgated by the division under authority of the Utah Residential Mortgage Practices Act;(iii) if acting as a PLM or BLM, exercise reasonable supervision over each sponsored mortgage loan originator and unlicensed staff member, including each sponsored mortgage loan originator or unlicensed staff member teleworking, by:(A) directing the details and means of their work activities;(B) requiring that they read and agree to comply with the Utah Residential Mortgage Practices and Licensing Act and the rules promulgated thereunder;(C) requiring that they conduct residential mortgage loan business in the name of the sponsoring entity; and(D) prohibiting unlicensed staff from engaging in any activity that requires licensure;(iv)(A) establish, maintain, and enforce written policies and procedures to ensure the independent judgment of each underwriter employed by the PLM's sponsoring entity; and(B) take corrective action for problems identified through the underwriting process;(v) establish and follow procedures for responding to consumer complaints;(vi) establish and maintain a quality control plan that: (A) complies with HUD and FHA requirements;(B) complies with Freddie Mac and Fannie Mae requirements; or(C) includes, at a minimum, procedures for: (I) performing pre-closing and post-closing audits of at least 10% of loan files; and(II) taking corrective action for problems identified through the audit process;(vii) establish, maintain, and enforce written policies and procedures to ensure customer privacy, customer information security, encryption of data, and password management, including a cyber security policy that provides that each teleworking employee and sponsored originator must use a secure virtual private network maintained by the sponsoring mortgage entity;(viii) review for compliance with applicable federal and state laws the advertising and marketing materials and methods used by: (A) the PLM's sponsoring entity; and(B) the entity's sponsored mortgage loan originators; and(ix)(A) actively supervise: (I) any ALM sponsored by the entity; and(II) any BLM who is assigned to oversee the mortgage loan origination activities of a branch office; and(B) remain personally responsible and accountable for adequate supervision of sponsored mortgage loan originators, unlicensed staff, and entity operations throughout all locations, including persons teleworking.(b) An LM who is designated as a branch lending manager in the nationwide database shall:(i) work from the branch office the LM is assigned to manage;(ii) personally oversee the mortgage loan origination activities conducted through the branch office; and(iii) personally supervise the mortgage loan originators and unlicensed staff affiliated with the branch office.(c) An LM who fails to fulfill any requirements under Subsections (2)(a) and (2)(b) shall be subject to discipline under Sections 61-2c-401 through 61-2c-405.(d) An LM may not engage in any activity that is prohibited under Subsection (1)(c) or (3)(c) for a mortgage loan originator or a mortgage entity.(e) An LM who engages in any prohibited activity under Subsection (2)(d) shall be subject to discipline under Sections 61-2c-401 through 61-2c-405.(3)(a) A mortgage entity shall:(i) remit to any third-party service provider the fees that have been collected from a borrower on behalf of the third-party service provider, including: (A) appraisal fees, which shall be remitted no later than 30 days following the date when the fees are received by the mortgage entity;(C) credit reporting fees; and(ii) keep and dispose of records and customer information according to Section R162-2c-302; and(iii) comply with a division request for information within ten business days of the date of the request;(iv)(A) notify the division of the location from which the entity's PLM will work; and(B) if the entity originates Utah loans from a location where the PLM is not present to oversee and supervise activities related to the business of residential mortgage loans, assign a separate LM to serve as the BLM per Subsection 61-2c-102(1)(e);(v) ensure that: (I) each sponsored mortgage loan originator fulfills the affirmative duties set forth in Subsection (1); and(II) each sponsored LM fulfills the affirmative duties set forth in Subsection (2); and(vi) notify, in writing and without unreasonable delay, each affected customer of a suspected breach of the mortgage entity's security system, if misuse of the customer's personal information occurs or is likely to occur as a result of the suspected security breach.(b) A mortgage entity that fails to fulfill any requirement under Subsection (3)(a) shall be subject to discipline under Sections 61-2c-401 through 61-2c-405.(c) A mortgage entity may not allow:(i) any sponsored mortgage loan originator or LM to engage in any prohibited conduct; or(ii) any unlicensed employee to perform an activity that requires a license.(d) A mortgage entity that engages in any prohibited activity under Subsection (3)(c) shall be subject to discipline under Sections 61-2c-401 through 61-2c-405.(4)(a) The division shall report in the nationwide database any final disciplinary action taken against a licensee for unprofessional conduct.(b) A licensee may challenge the information entered by the division into the nationwide database pursuant to Section 63G-2-603.(5)(a) A school shall: (i) within 15 calendar days of any material change in the information outlined in Subsection R162-2c-203(1)(b), provide to the division written notice of the change;(ii) with regard to the criminal history disclosure required under Subsection R162-2c-203(1)(b)(ix);(A) obtain each student's signature before allowing the student to participate in course instruction;(B) keep each signed criminal history disclosure for a minimum of two years; and(C) make any signed criminal history disclosure available to the division upon request;(iii) maintain a record of each student's attendance for a minimum of five years after enrollment;(iv) upon request of the division, substantiate any claim made in advertising materials;(v) maintain a high quality of instruction;(vi) adhere to all state laws and rules regarding school and instructor certification;(vii) provide the instructors for each course with the required course content outline;(viii) require instructors to adhere to the approved course content;(ix) comply with a division request for information within ten business days of the date of the request;(x) upon completion of the course requirements, provide a certificate of completion to each student; and(xi) ensure that the material is current in courses taught on: (B) Utah administrative rules;(b) A school that fails to fulfill any requirement under Subsection (5)(a) shall be subject to discipline under Sections 61-2c-401 through 61-2c-405.(c) A school may not: (i) accept payment from a student without first providing to that student the information outlined in Subsections R162-2c-203(1)(b)(vi) through R162-2c-203(1)(b)(ix);(ii) continue to operate after the expiration date of the school certification and without renewing;(iii) continue to offer a course after its expiration date and without renewing;(iv) allow an instructor whose instructor certification has expired to continue teaching;(v) allow an individual student to earn more than eight credit hours of education in a single day;(vi) award credit to a student who has not complied with the minimum attendance requirements;(vii) allow a student to obtain credit for all or part of a course by taking an examination in lieu of attending the course;(viii) give valuable consideration to a person licensed with the division under Title 61, Chapter 2c, Utah Residential Mortgage Practices and Licensing Act, for referring students to the school;(ix) accept valuable consideration from a person licensed with the division under Title 61, Chapter 2c, Utah Residential Mortgage Practices and Licensing Act, for referring students to a licensed mortgage entity;(x) allow licensed mortgage entities to solicit prospective mortgage loan originators at the school during class time or during the 10-minute break that is permitted during each hour of instruction;(xi) require a student to attend any program organized for solicitation;(xii) make a misrepresentation in its advertising;(xiii) advertise in any manner that denigrates the mortgage profession;(xiv) advertise in any manner that disparages a competitor's services or methods of operation;(xv) advertise or teach any course that has not been certified by the division;(xvi) advertise a course with language that indicates division approval is pending or otherwise forthcoming; or(xvii) attempt by any means to obtain or to use in its educational offerings the questions from any mortgage examination unless the questions have been dropped from the current bank of exam questions.(d) A school that engages in any prohibited activity under Subsection (5)(c) shall be subject to discipline under Sections 61-2c-401 through 61-2c-405.(6)(a) An instructor shall: (i) adhere to the approved outline for any course taught; and(ii) comply with a division request for information within ten business days of the date of the request.(b) An instructor who fails to fulfill any requirement under Subsection (6)(a) shall be subject to discipline under Sections 61-2c-401 through 61-2c-405.(c) An instructor may not: (i) continue to teach any course after the instructor's certification has expired and without renewing the instructor's certification; or(ii) continue to teach any course after the course has expired and without renewing the course certification.(d) An instructor who engages in any prohibited activity under Subsection (6)(c) shall be subject to discipline under Sections 61-2c-401 through 61-2c-405.Utah Admin. Code R162-2c-301a
Amended by Utah State Bulletin Number 2015-19, effective 9/4/2015Amended by Utah State Bulletin Number 2020-14, effective 7/8/2020Amended by Utah State Bulletin Number 2023-16, effective 8/8/2023