Section R21-4-7 - Conducting a Review(1) After a request is received, OSDC shall conduct a review to determine if the debtor: (a) is eligible to receive credit; and(b) has a qualifying debt to which a credit may be applied.(2) After the review, OSDC shall reply in writing to the debtor.(a) If OSDC approves the request, OSDC shall send a notice to the debtor that states: (i) the total amount of credit applied to their debt; and(ii) the remaining balance of each outstanding account owed by the debtor.(b) If OSDC denies the request, OSDC shall send a denial notice to the debtor that states: (i) the reason the request is denied, including at least one eligibility requirement that is not met or that there is no qualifying debt;(ii) that the debtor has the right to appeal the decision; and(iii) instructions on how to appeal the decision.Adopted by Utah State Bulletin Number 2024-18, effective 9/10/2024