Section 702.825 - How does a complainant know if the Office of Consumer Affairs received the complaint?(a) The Office of Consumer Affairs acknowledges receipt of each complaint, informs the complainant whether the complaint meets the criteria for an Office of Consumer Affairs complaint, and provides the complainant information by mail or telephone regarding the procedures for investigating and resolving a complaint.(b) A complaint may be accepted initially and later refused if subsequent investigation or developments determine that the complaint is no longer appropriate for the Office of Consumer Affairs.40 Tex. Admin. Code § 702.825
The provisions of this §702.825 adopted to be effective June 27, 2002, 27 TexReg 5248; Adopted by Texas Register, Volume 41, Number 33, August 12, 2016, TexReg 6080, eff. 9/1/2016