Section 702.801 - What is the Office of Consumer Affairs?(a) The Office of Consumer Affairs of the Texas Department of Family and Protective Services (DFPS) is a neutral party that reviews complaints regarding case-specific activities of the DFPS program areas to determine if DFPS's policies and procedures were followed. The complaint process is described in Division 2 of this subchapter (relating to Office of Consumer Affairs Complaint Process).(b) The Office of Consumer Affairs also conducts reviews of case-specific findings that designate an individual as a perpetrator of abuse or neglect. The review process is described in Division 3 of this subchapter (relating to Office of Consumer Affairs Review of Perpetrator Designation).40 Tex. Admin. Code § 702.801
The provisions of this §702.801 adopted to be effective June 27, 2002, 27 TexReg 5248; Amended by Texas Register, Volume 41, Number 33, August 12, 2016, TexReg 6080, eff. 9/1/2016