Section 11.1403 - Requirement for Notifying Enrollees of Toll-Free Telephone Number for Complaints about Psychiatric or Chemical Dependency Services of Private Psychiatric Hospitals, General Hospitals, and Chemical Dependency Treatment Centers(a) HMOs must include the following notice in information provided to new subscribers: Attached Graphic
(b) The entire notice must be in at least 10-point type. If the newsletter or other mailing is in larger than 10-point type, the notice must be in the same type as the rest of the newsletter or mailing. Paragraphs 1 - 4 of the English notice and paragraphs 1 - 4 of the Spanish notice must be in boldface type. Paragraphs 1 and 2 of the English and Spanish notices must be in capital letters. A final print of the mailing must be submitted to the Life and Health Lines Office of the Texas Department of Insurance for filing within 30 days following distribution to enrollees.28 Tex. Admin. Code § 11.1403
The provisions of this §11.1403 adopted to be effective December 8, 1992, 17 TexReg 8234; amended to be effective October 21, 1994, 19 TexReg 8039; amended to be effective February 24, 2005, 30 TexReg 854; amended to be effective November 15, 2006, 31 TexReg 9298; Adopted by Texas Register, Volume 42, Number 16, April 21, 2017, TexReg 2252, eff. 8/1/2017