Section 88.602 - Grievances Regarding the Performance of the State Ombudsman or a Representative of the Office Who is an Employee or Volunteer of HHSC(a) A grievance regarding the performance of functions of the Ombudsman Program by the State Ombudsman is addressed in accordance with this subsection. (1) A grievance about the State Ombudsman that is not related to fraud, waste, or abuse must be submitted to the Director of the Office of the Ombudsman.(2) A grievance about the State Ombudsman related to fraud, waste, or abuse must be submitted to the Office of the Inspector General.(b) A grievance regarding the performance of functions of the Ombudsman Program by a representative of the Office who is an employee or volunteer of HHSC is addressed in accordance with this subsection. (1) The State Ombudsman: (A) ensures that a grievance may be submitted:(i) in writing, in person, or by telephone; and(B) requests, but does not require disclosure of, the name and contact information of a grievant;(C) documents the nature of the grievance in detail;(D) documents the name of persons contacted during the investigation; and(E) within 30 days after receiving the grievance: (i) notifies the representative of the Office who is the subject of the grievance that a grievance was submitted;(ii) investigates the grievance; and(iii) develops and submits a response to the grievant, including actions to be taken, if any.(2) The State Ombudsman submits a grievance about a representative of the Office who is an employee or volunteer of HHSC related to fraud, waste, or abuse to the Office of the Inspector General.26 Tex. Admin. Code § 88.602
Adopted by Texas Register, Volume 49, Number 20, May 17, 2024, TexReg 3579, eff. 5/22/2024