Section 87.519 - Substantiating and Closing Complaints(a) Once IDDO staff have determined all pertinent information has been gathered and their investigation of a complaint is complete, they determine if the complaint is substantiated, unsubstantiated, or unable to be substantiated.(b) Written responses requested by individuals with IDD or LARs include: (1) a description of the steps taken to investigate the complaint;(2) a description of what IDDO found as a result of their investigation; and(3) if a complaint is: (A) substantiated, a description of the actions taken in response; or(B) unsubstantiated, a description of additional steps the individual with IDD can take to have someone review the individual's concerns (e.g., a referral to Disability Rights Texas), if applicable.(c) IDDO staff may ask the HHSC Regulatory Services Division staff responsible for enforcement of provider certification and contracts, IDD-BHS staff responsible for enforcement of LIDDA contracts, or other program staff to provide a summary of actions taken in response to IDDO's determination. If a response is received, IDDO staff upload the response into the HEART system.26 Tex. Admin. Code § 87.519
Adopted by Texas Register, Volume 47, Number 50, December 16, 2022, TexReg 8274, eff. 12/21/2022