Section 87.111 - Referrals to Other HHS Offices or Other EntitiesOO staff inform the consumer, the consumer's LAR, or a health care provider of any referral made to other HHS offices or other entities regarding their contact with OO and document the referral in the HEART system. Referrals include:
(1) Department of Family and Protective Services, for a contact that includes information that makes OO staff suspect abuse, neglect, or exploitation;(2) HHSC Civil Rights Office, for a contact alleging a violation of civil rights or discrimination regarding the delivery of HHS programs or services, including those concerning lack of access to benefits and services due to language or disability;(3) Office of Inspector General, for a contact that includes allegations of fraud, waste, or abuse regarding HHS programs or services;(4) HHSC Appeals Division staff, for a request for a fair hearing;(5) Medicaid managed care organization, for a request to appeal a decision by a Medicaid managed care organization;(6) HHSC Regulatory Services Division, for a contact related to an entity regulated by HHSC; and(7) LBHA or LMHA closest to the consumer or local law enforcement, for a contact that includes threats of violence to a consumer or others.26 Tex. Admin. Code § 87.111
Adopted by Texas Register, Volume 44, Number 02, January 11, 2019, TexReg 256, eff. 1/10/2019; Amended by Texas Register, Volume 47, Number 50, December 16, 2022, TexReg 8273, eff. 12/21/2022