If a center subcontracts the answering of the hotline, it must have the subcontractor arrangement approved by the Health and Human Services Commission (HHSC) and must develop, maintain, and comply with a written policy and procedure that addresses how the subcontractor meets HHSC's training requirements for all direct service staff and will ensure immediate access to the center's 24-hour-a-day services.
26 Tex. Admin. Code § 356.705