Section 519.21 - Investigations(a) A board investigative file may be opened when the board determines that there may be a potential violation of the Act, board rules, or board order and the subject matter of the complaint is within the board's jurisdiction.(b) The board may open an investigative file on its own initiative.(c) A licensee or certificate holder shall cooperate with the board in its investigation of a complaint. The respondent will receive notice of the investigation by certified mail return receipt requested at the respondent's mailing address on file with the board. Upon notice of an investigation from the board, the respondent shall respond to the investigation and any request by the board for information or records concerning the investigation in accordance with § 501.93 of this title (relating to Responses).(d) The respondent must provide the board with a detailed response to each allegation and the request for background information contained in the notice of investigation. The response must be in writing and delivered to the board within 30 days of the date of the notice of the investigation. The respondent's response may include any additional information the respondent wants the board to consider. Failure to provide the detail sought by the board to each allegation or to the records or documents requested will be considered a non-substantive response as also required in § 501.93 of this title.(e) The board may request information from a person who is not the subject of an investigation.(f) Withdrawal of a complaint by a complainant does not automatically cease an ongoing investigation.22 Tex. Admin. Code § 519.21
The provisions of this §519.21 adopted to be effective June 9, 2004, 29 TexReg 5628; amended to be effective February 9, 2012, 37 TexReg 492; Amended by Texas Register, Volume 41, Number 49, December 2, 2016, TexReg 9513, eff. 12/7/2016; Amended by Texas Register, Volume 44, Number 48, November 29, 2019, TexReg 7391, eff. 12/4/2019