Section 8.205 - Written Procedure for Handling Gas Leak ComplaintsEach gas company shall have written procedures which shall include at a minimum the following provisions:
(1) a procedure or method for receiving leak complaints or reports, or both, on a 24-hour, seven day per week basis;(2) a requirement to make and maintain a written record of all calls received and actions taken;(3) a requirement that supervisory review of leak complaints must be completed and documented by 10:00 a.m. of the next business day for calls received by midnight on the previous day;(4) standards for training and equipping personnel used in the investigation of leak complaints or reports, or both;(5) procedures for locating the source of a leak and determining the degree of hazard involved;(6) a chain of command for service personnel to follow if assistance is required in determining the degree of hazard;(7) instructions to be issued by service personnel to customers or the public or both, as necessary, after a leak is located and the degree of hazard determined.16 Tex. Admin. Code § 8.205
The provisions of this §8.205 adopted to be effective November 24, 2004, 29 TexReg 10733; amended to be effective February 4, 2009, 34 TexReg 582; Amended by Texas Register, Volume 45, Number 01, January 3, 2020, TexReg 126, eff. 1/6/2020