Section 9.14 - Suspension of Service(a) The agency may suspend a borrower's service if:(1) borrower requests suspension of service because of illness, temporary relocation, or other personal reasons;(2) borrower has not been active for a year;(3) staff of the National Library Service request suspension of the account;(4) the agency determines the borrower misused the service, as described in § 9.11 of this chapter (relating to Misuse of Service); or(5) the agency identifies a problem with the account and the agency needs additional information from the borrower.(b) In the event of suspension under subsection (a)(3) and (a)(5) of this section, the agency will take the following actions:(1) attempt to contact the borrower and resolve the situation so that service may be restored;(2) determine an appropriate period of suspension if the situation warrants an extended suspension.(c) Suspension for cause generally will not exceed six months. In some instances, a longer suspension may be imposed after consultation with staff of the National Library Service. In the case of minor problems with the account, such as outdated or incorrect contact information, suspension is in effect until the problem is corrected or resolved.(d) Any suspension may be extended if the cause has not been resolved as of the end of the previous suspension.(e) Suspension of service may be limited only to the portion of service being misused. For example, if the misuse relates to Braille books, then Braille service would be suspended, but circulation of other formats would continue. The scope of the suspension will be determined by the extent of the cause and at the discretion of the agency.13 Tex. Admin. Code § 9.14
The provisions of this §9.14 adopted to be effective November 16, 2008, 33 TexReg 9079; Amended by Texas Register, Volume 48, Number 34, August 25, 2023, TexReg 4640, eff. 8/29/2023