13 Tex. Admin. Code § 1.46
On behalf of the major resource system, a major resource center shall fully participate in the state library system by providing interlibrary loan and reference referral services to member libraries and other libraries served through the state library system. This requirement for accreditation of a major resource system may be waived at the discretion of the state librarian with the approval of the commission. Should libraries receiving interlibrary loan services experience dissatisfaction with the performance of the interlibrary loan contractor, they have the right and obligation to advise the commission during the period of the contract. This will be taken into consideration when the contract is being negotiated for renewal.
13 Tex. Admin. Code § 1.46