Section 353.609 - Service Coordination(a) All STAR+PLUS members have access to service coordination. Service coordination includes: (1) face-to-face and telephonic contacts between the member and the service coordinator; (2) development and maintenance of a comprehensive, person-centered individual service plan (ISP); (3) coordination, including with providers, to assist the member in accessing services provided by the STAR+PLUS MCO; and (4) coordination, including with providers as appropriate, to assist the member in accessing services provided by other community entities or service providers. (b) STAR+PLUS members with a demonstrated need for more intensive service coordination are assigned a single, named service coordinator by the STAR+PLUS MCO. All STAR+PLUS members have access to a single, named service coordinator upon request.1 Tex. Admin. Code § 353.609
Adopted by Texas Register, Volume 42, Number 34, August 25, 2017, TexReg 4274, eff. 9/1/2017