Section 1220-04-05-.20 - CUSTOMER COMPLAINTS(1) Complaints concerning the charges, practices, facilities or service of the utility shall be investigated promptly and thoroughly. The utility shall keep such records of customer complaints as will enable it to review and analyze its procedures and actions. A report of incorrectly adjusted appliance shall be given prompt attention.Tenn. Comp. R. & Regs. 1220-04-05-.20
Original rule certified May 9, 1974.Authority: T.C.A. § 65-2-102.