Section 1220-04-05-.13 - CUSTOMER INFORMATION(1) Each utility shall:(a) Maintain up-to-date maps, plans, or records of its entire transmission and distribution systems, with such other information as may be necessary to enable the utility to advise prospective customers, and others entitled to the information, as to the facilities available for serving any locality.(b) Assist the customer or prospective customer in selecting the most economical rate schedule.(c) Notify customers affected by a change in rates or schedule classification. In the case of a general rate change affecting all classes of customers in a community, then notice in the press shall satisfy this requirement.(d) Post a notice in a conspicuous place in each office of the utility where applications for service are received, informing the public that copies of the rate schedules and rules relating to the service of the utility, as filed with the Authority, are available for inspection.(e) Upon request, inform its customers as to the method of reading meters.(f) Furnish such additional information as the customer may request.Tenn. Comp. R. & Regs. 1220-04-05-.13
Original rule certified May 9, 1974. Editorial changes made by the Secretary of State pursuant to Public Chapter 305 of 1995; "Commission" and references to the "Commission" were changed to "Authority" and references to the "Authority"; effective March 28, 2003.Authority: T.C.A. § 65-2-102.