Section 1220-04-04-.16 - CUSTOMER BILL FORMS(1) The utility shall bill each customer as promptly as possible following the reading of his/her meter. The bill shall show:(a) the reading of the meter at the end of the period for which the bill is rendered;(b) the date on which the meter was read at the end of the period for which the bill is rendered;(c) the number and kind of units metered;(d) the gross and/or net amount of the bill;(e) the date by which the customer must pay the bill in order to benefit from any discount or to avoid any penalty;(f) a distinct marking to identify an estimated bill;(g) any conversions from meter reading units to billing units, or any calculations to determine billing units from recording or other devices, or any other factors, such as fuel adjustments, used in determining the bill. In lieu of such information on the bill, a statement must be on the bill advising that such information can be obtained by contacting the utility's principal office, except that any multiplier used to determine billing units will be shown whenever used;(h) the applicable rate schedule under which the customer is served.Tenn. Comp. R. & Regs. 1220-04-04-.16
Original rule certified May 9, 1974. Amendment filed October 30, 2000; effective January 13, 2001.Authority: T.C.A. § 65-2-102.