Section 1220-04-04-.14 - CUSTOMER INFORMATION(1) Each utility shall:(a) Maintain up-to-date maps, plans, or records of its entire transmission and distribution systems, with such other information as may be necessary to enable the utility to advise prospective customers, and others entitled to the information, as to facilities available for serving prospective customers in its service area.(b) Assist the customer or prospective customer in selecting the most economical rate schedule.(c) Transmit to each of their electric customers the following information regarding rate schedules: 1. A clear and concise explanation of the existing rate schedule and any rate schedule applied for or proposed, which is applicable to the customer and rules relating to the service of the utility, as filed with the Authority.2. Such statement shall be transmitted to each such customer: (i) not later than sixty (60) days after the date of commencement of service to the customer or ninety (90) days after the standard is adopted, whichever last occurs; and(ii) not later than forty (40) days (sixty (60) days in the case of a bi-monthly billing system) after application for or proposal of any change in a rate schedule applicable to such customer.(d) At least once a year each electric customer is to be furnished with: 1. A clear and concise summary of the existing rate schedules applicable to each of the major classes of electric consumers for which there is a separate rate. Each electric customer need only be supplied with a summary of the rate schedule applicable to his/her service.2. An identification of any classes whose rates are not summarized. Such summary may be transmitted together with each customer's billing or in any other reasonable manner designed to convey this message to each customer.
3. On request, an electric customer shall be given a clear and concise statement of the actual metered consumption of electric energy by customer for each billing period during the prior year (unless such consumption data is not reasonably ascertainable).(e) Upon request, inform its customers as to the method of reading meters.(f) Furnish such additional information as the customer may reasonably request.Tenn. Comp. R. & Regs. 1220-04-04-.14
Original rule certified May 9, 1974. Amendment filed October 30, 2000; effective January 13, 2001.Authority: T.C.A. § 65-2-102.