Section 1220-04-03-.23 - CUSTOMER COMPLAINTS(1) For the purpose of this section, the word "complaint" shall mean objection to the charge, facilities, or quality of service of a utility concerning which an investigation is necessary.(2) When such complaints are made to the utility by a customer, the utility shall make a prompt and complete investigation and advise the complainant thereof.Tenn. Comp. R. & Regs. 1220-04-03-.23
Original rule certified May 9, 1974.Authority: T.C.A. § 65-2-102.