Section 1220-04-03-.14 - CUSTOMER RELATIONS(1) Each utility shall:(a) Post a notice in a conspicuous place in each office of the utility where applications for service are received, informing the public that copies of the rate schedules and rules relating to the services of the utility, as filed with the Authority, are available for inspection.(b) Upon request inform its customers as to the method of reading meters, computing the charges billed and assist in choosing the appropriate rate.(c) Notify customers affected by a change in rates or rate classification.(d) Furnish such additional information as the customer may reasonably request.(e) Maintain up-to-date maps, plans, or records of its entire transmission and distribution systems, with such other information as may be necessary to enable the utility to advise prospective customers, and others entitled to the information, as to the facilities available for serving any locality.Tenn. Comp. R. & Regs. 1220-04-03-.14
Original rule certified May 9, 1974. Editorial changes made by the Secretary of State pursuant to Public Chapter 305 of 1995; "Commission" and references to the "Commission" were changed to "Authority" and references to the "Authority"; effective March 28, 2003.Authority: T.C.A. § 65-2-102.