Section 1220-04-02-.39 - CUSTOMER TROUBLE REPORTS(1) Service shall be maintained in such a manner that the monthly rate of all customer trouble reports not exceed the following objective levels by reporting entity: (a) Exchanges having 14,000 or more access lines - 6.0 per 100 access lines.(b) Exchanges having 3,000 to 14,000 access lines - 6.5 per 100 access lines.(c) Exchanges having less than 3,000 access lines - 9.5 per 100 access lines.(2) Surveillance Level - A customer trouble rate exceeding the monthly level shown below for three consecutive months in a reporting entity indicates a need for investigation or corrective action: (a) Exchanges having 14,000 or more access lines - 7.0 per 100 access lines.(b) Exchanges having 3,000 to 14,000 access lines - 7.5 per 100 access lines.(c) Exchanges having less than 3,000 access lines - 11.0 per 100 access lines.Tenn. Comp. R. & Regs. 1220-04-02-.39
Original rule certified May 9, 1974. Amendment filed February 2, 1976; effective March 3, 1976. Amendment filed August 18, 1982; effective September 17, 1982. Amendment filed March 31, 1987; effective June 29, 1987.Authority: T.C.A. §§ 65-2-102, 65-4-104, and 65-4-106.