Section 1220-04-02-.37 - LOCAL DIAL SERVICE(1) Sufficient central office capacity and equipment shall be provided to meet the following requirements during the average busy season - busy hour. (a) Dial tone within three (3) seconds on ninety-eight percent (98%) of calls.1. Surveillance Level - Dial tone within three seconds on less than 97.4% of calls on a continuing basis indicates a need for investigative or corrective action.(b) Completion of ninety-seven percent (97%) of local dialed calls without encountering an equipment busy condition(blockage).1. Surveillance Level - When the completion rate falls below ninety-two percent (92%) on a continuing basis investigative or corrective action should be initiated.Tenn. Comp. R. & Regs. 1220-04-02-.37
Original rule filed February 2, 1976; effective March 3, 1976.Authority: T.C.A. § 65-2-102.