Section 1220-04-02-.35 - INSTALLATION OF SERVICE(1)(a) In any area where facilities are available, eighty-five percent (85%) of the utility's regular service order installations shall normally be completed within five (5) working days in exchanges of more than 3000 access lines. The intervals commence with the receipt of application unless a later date is requested by the applicant.(b) In any area where facilities are available, seventy-five percent (75%) of the utility's regular service order installations shall normally be completed within five (5) working days in exchanges of less than 3000 access lines.(c) Surveillance Level - In any reporting entity of more than 3000 access lines, completion of less than seventy-five percent (75%) within five (5) working days on a continuing basis indicates a need for investigative or corrective action.(d) Surveillance Level - In any reporting entity of less than 3000 access lines, completion of less than sixty-five percent (65%) within five (5) working days on a continuing basis indicates a need for investigative or corrective action.(2) Ninety percent (90%) of the utility's commitments to customers in a Reporting Entity as to the date of installation of regular service orders shall be met excepting customer caused delays and acts of God.(a) Surveillance Level - A continued rate of less than eighty-eight percent (88%) indicates a need for investigative or corrective action.(3) A regrade order shall normally be filled no later than thirty (30) days where facilities are available after the customer has made application for a different grade of service except where the customer requests a later date. In the event of the utility's inability to so fill such an order, the customer will be advised and furnished the estimated date when it will be available.(4) If the Authority finds an applicant and/or area should be served, viewing all the surrounding circumstances, it may direct that the company serve that area.Tenn. Comp. R. & Regs. 1220-04-02-.35
Original rule certified May 9, 1974. Amendment filed August 18, 1982; effective September 17, 1982. Amendment filed March 31, 1987; effective June 29, 1987. Editorial changes made by the Secretary of State pursuant to Public Chapter 305 of 1995; "Commission" and references to the "Commission" were changed to "Authority" and references to the "Authority"; effective March 28, 2003.Authority: T.C.A. §§ 65-2-102, 65-4-104, and 65-4-106.