Section 1220-04-02-.30 - TRAFFIC RULES(1) Suitable practices shall be adopted by each telephone utility concerning the operating methods to be employed by operators with the objective of providing efficient and pleasing service to the customers.(2) Telephone operators shall be instructed to be courteous, considerate and efficient in the handling of all calls, and to comply with the provisions of the Communications Act of 1934 in maintaining the secrecy of communications.(3) All operator-handled calls shall be carefully supervised and disconnects made promptly.(4) When an operator is notified by a customer that he/she has reached a wrong number on a direct dialed call, the customer shall be given credit on his/her bill when the claim has been substantiated.Tenn. Comp. R. & Regs. 1220-04-02-.30
Original rule certified May 9, 1974.Authority: T.C.A. § 65-2-102.