Section 1220-04-02-.13 - CUSTOMER COMPLAINTS(1) Each telephone utility shall make a full and prompt investigation of all types of complaints made by its customers, either directly to it or through the Authority.(2) If the use of service interferes unreasonably with the necessary use of other customers, a customer may be required to take insufficient quantity or of a different class or grade.(3) Each telephone utility shall within ten (10) working days, after receipt of a complaint forwarded by the Authority, file a written reply, with the Authority.Tenn. Comp. R. & Regs. 1220-04-02-.13
Original rule certified May 9, 1974. Amendment filed August 18, 1982; effective September 17, 1982. Editorial changes made by the Secretary of State pursuant to Public Chapter 305 of 1995; "Commission" and references to the "Commission" were changed to "Authority" and references to the "Authority"; effective March 28, 2003.Authority: T.C.A. §§ 65-2-102, 65-4-104, and 65-4-106.