S.D. Admin. R. 67:62:07:04
Each center shall have policies and procedures for receiving, considering, and responding to client grievances.
The center shall provide the client and the client's parent or guardian, a copy of the policies and procedures, in writing or in an accessible format, during intake services. Verification by the client of receipt of the policies and procedures must be placed in the client's file. The policies and procedures must be posted in a place accessible to a client and a copy must be available in locations where a client can access them, without making a request to center staff. The policies and procedures must be available to former clients, upon request.
The policies and procedures must include the ability to appeal the center's decision regarding ineligibility or the termination of services to the department, as provided in § 67:62:07:05, and must include the telephone number and address of the department.
S.D. Admin. R. 67:62:07:04
General Authority: SDCL 27A-5-1.
Law Implemented: SDCL 27A-5-1(4).