Chapter 20:10:33 - Service standards for telecommunications companies
- Section 20:10:33:01 - Definitions
- Section 20:10:33:02 - Level of service provided by local exchange companies
- Section 20:10:33:03 - Level of service applicable to all subscribers within an exchange
- Section 20:10:33:04 - Minimum requirements for new or replaced switching systems
- Section 20:10:33:05 - Minimum requirements for channel capacity
- Section 20:10:33:06 - Minimum levels of trunking facilities provided by interexchange companies
- Section 20:10:33:07 - Requirements for good engineering practices
- Section 20:10:33:08 - Requirement for sufficient equipment and adequate personnel
- Section 20:10:33:09 - Required documentation to show sufficient equipment and adequate personnel
- Section 20:10:33:10 - Assignment of facilities
- Section 20:10:33:11 - Charges for construction of facilities
- Section 20:10:33:12 - Records of tests and inspections
- Section 20:10:33:13 - Provisioning of adequate and reliable facilities
- Section 20:10:33:14 - Program required for testing, inspecting, and maintenance
- Section 20:10:33:15 - Repair of plant and equipment
- Section 20:10:33:16 - Leakage, loop resistance, and transmission tests
- Section 20:10:33:17 - Emergency planning
- Section 20:10:33:18 - Plan required to deal with loss of switch
- Section 20:10:33:19 - Auxiliary and battery power requirements
- Section 20:10:33:20 - Central office alarms
- Section 20:10:33:21 - Prevention of access line service interruptions - Reestablishment of service - Priority given to customers with medical condition and certain entities
- Section 20:10:33:22 - Maintenance service interruptions - Notification
- Section 20:10:33:23 - Records of access line service interruptions
- Section 20:10:33:24 - Reporting of trouble reports
- Section 20:10:33:25 - Customer trouble reports
- Section 20:10:33:26 - Record of trouble reports
- Section 20:10:33:27 - Reporting requirements when 911 service is disrupted or impaired
- Section 20:10:33:28 - Reporting of service disruption or impairment
- Section 20:10:33:29 - Standards applicable under normal operating conditions
- Section 20:10:33:30 - Petition for waiver - Granting of waiver
- Section 20:10:33:31 - Failure to pay for services other than local exchange services not grounds to terminate local exchange service
- Section 20:10:33:32 - Exemption from providing local exchange service when toll services terminated