S.C. Code Regs. § § 61-64.V.RHB 5.21

Current through Register Vol. 48, No. 10, October 25, 2024

Section 61-64.V.RHB 5.21 - Consumer Complaint Mechanism

Each facility shall:

5.21.1 Establish a written and documented system for collecting and resolving consumer complaints;

5.21.2 Maintain a record of each serious complaint received by the facility for at least three (3) years after the date the complaint was received;

5.21.3 Provide the consumer with adequate directions for filing serious complaints with the facility's accreditation body if the facility is unable to resolve a serious complaint to the consumer's satisfaction; and

5.21.4 Report unresolved serious complaints to the accreditation body in a manner and time frame specified by the accreditation body.

S.C. Code Regs. § 61-64.V.RHB 5.21

Replaced and amended by State Register Volume 40, Issue No. 06, eff. 6/24/2016; State Register Volume 47, Issue No. 05, eff. 5/26/2023.