Current through Register Vol. 48, No. 5, May 24, 2024
Section 111-51 - Customer ComplaintsA. Complaints concerning the charges, practices, renewable energy facilities or service of a Lessor shall be investigated promptly, thoroughly, and professionally by Lessor.B. If the customer is not satisfied with the Lessor's actions to remedy the complaint, the customer may request an investigation of the matter by ORS. The Lessor shall notify the Customer of their right to file a request for investigation at ORS.Added by State Register Volume 45, Issue No. 05, eff. 5/28/2021.