S.C. Code Regs. § § 103-535.1

Current through Register Vol. 48, No. 11, November 22, 2024

Section 103-535.1 - Notice Prior to Discontinuance of Service

A. Before any sewerage service may be discontinued, the utility must give thirty (30) days written notice to the customer, by certified mail, verified email, or hand delivered by staff/process server unless R.103-535. A is applicable, with copies forwarded to the local Bureau of Environmental Health Services and the ORS. At the expiration of the thirty (30) day period, the utility shall post a second notice by certified mail, verified email, or hand delivered by staff/process server to the customer advising that in not less than 10 days nor more than 30 days, the service may be discontinued at any time without further advance notice. If the physical disconnection of any sewerage service will cause an immediate environmental impact, as provided by the South Carolina Pollution Control Act or the Federal Clean Water Act, the local Bureau of Environmental Health Services of the South Carolina Department of Health and Environmental Control and the ORS shall immediately be notified of the action and the name and address of the customer. Service will be terminated only on Monday through Thursday between the hours of 8:00 A.M. and 4:00 P.M., unless provisions have been made to have someone available to accept payment and reconnect service. The utility must inform the customer in the notice that the customer can contact the ORS if the customer disputes the discontinuance of service. Termination of service may be delayed in case of inclement weather, emergencies, or operational conflicts.

B. Upon termination of service, the sewer utility shall deliver a final written notice, such as a door hanger at the customer's premises. The notice shall notify the customer that the sewer service has been disconnected, and any further use of service could cause environmental or health impacts. Additionally, the notice shall provide contact information for the utility and instructions for reestablishing service. The sewer utility shall maintain records of the efforts made to contact such customers pursuant to each section of R. 103-535.1.

C. The sewer utility shall provide a copy of the termination notice to any third party identified by the customer upon establishment of the service account or at any time thereafter.

S.C. Code Regs. § 103-535.1

Amended by State Register Volume 10, Issue No. 6, eff June 27, 1986; State Register Volume 14, Issue No. 3, eff March 23, 1990; State Register Volume 18, Issue No. 3, eff March 25, 1994; State Register Volume 31, Issue No. 5, eff May 25, 2007; State Register Volume 48, Issue No. 05, eff. 5/24/2024.