Section 810-RICR-10-00-1.7 - Restoration of ServiceA. If service has been disconnected, the public utility shall restore service promptly: 1. upon the customer's request when: a. the cause of the disconnection of service has been removed, orb. satisfactory credit or payment plan arrangements have been made, orc. the customer was validly protected from shutoff during the utility moratorium period as described in §§ 1.4(F) through (I) of this Part or2. upon order of the Public Utilities Commission or in the absence of the Commission, the order of the Associate Administrator for Consumer Affairs or the Chief Consumer Agent of the Division of Public Utilities and Carriers or3. upon the customer's enrollment in a residential payment plan.B. The public utility shall endeavor to restore service during the public business hours of the day of the request. At the latest, reconnection shall be made during business hours on the first working day after the day of the request. When the customer requests that service be restored at other than regular business hours, the public utility shall reasonably endeavor to make the reconnection, provided, however, that the public utility shall be under no obligation to do so except when 1. a licensed physician certifies that the health or safety of the customer or of any member of the affected household is endangered, or2. the customer is seeking restoration of his or her primary source of heat during the utility termination moratorium period, or3. in the opinion of the public utility, Division of Public Utilities and Carriers or the Public Utilities Commission an emergency exists which requires immediate restoration. The public utility may charge the customer a reconnection fee authorized by the Public Utilities Commission.810 R.I. Code R. § 810-RICR-10-00-1.7