230 R.I. Code R. 230-RICR-30-05-3.5

Current through October 15, 2024
Section 230-RICR-30-05-3.5 - Records Retention and Repair Bills
A. Records Retention. Pursuant to R.I. Gen. Laws § 5-38.5-13, every Licensee shall maintain records for each motor vehicle repaired as outlined in the Act for thirty-six (36) months or for so long as a warranty on the motor vehicle glass repair service performed is in effect, whichever is longer.
B. Notification to Consumer. Upon completion of any motor vehicle glass repair or replacement, the Licensee shall notify each consumer in writing of post-repair practices and the appropriate drive-away time that may be necessary to ensure safe operation of the vehicle.
C. Repair Bills for Each Motor Vehicle. Every Licensee shall record the following information as the Repair Bill for each motor vehicle upon which motor vehicle glass repair or replacement services have been performed. The Repair Bill is for the Licensee's record keeping and does not have to be provided to the consumer, but shall be provided upon request of a consumer or the Department. The Repair Bill shall include:
1. License Number. The motor vehicle glass repair shop license number, and the license number of any other facility where motor vehicle glass repair services are performed on the motor vehicle.
2. Itemized List of Parts and Adhesives. An itemized listing of all parts used, including all: glass parts; major accessory parts, including moldings and major hardware component parts; and the adhesive system used in the motor vehicle glass repair or replacement.
3. Adhesive Product Identification. Brand, product number or name and lot and batch numbers for the adhesive system product used.
4. Certification. A certification, under the penalties of perjury, that the repairs to a particular vehicle have actually been made and were completed by a licensed shop and certified technician(s) as required by § 3.8 of this Part.
5. Notification to Consumer. A copy of the notice given to consumer in § 3.5(B) of this Part above.
D. Detailed Disclosure of Costs to Consumer - Upon Request. Upon the request of the consumer, irrespective of whether the amount is paid by the consumer or billed to the consumer's insurance company, a Licensee shall disclose all information relating to the charges for repair or replacement services, including:
1. Amount of the charges;
2. Specific identification of line-item charges for the parts provided; and
3. Verification of the parts used.

230 R.I. Code R. 230-RICR-30-05-3.5