220 R.I. Code R. 220-RICR-80-05-1.8

Current through November 21, 2024

Section 220-RICR-80-05-1.8 - Grievance Complaints and Procedures

A. Employee Grievances - Employees of the health care facility may file a complaint of discrimination with the RI Human Rights Commission, 180 Westminster St., Providence, RI 02903, (401) 222-2662; within one (1) year of the alleged violation.

B. Denial of Service Grievance - A Client of a health care facility may file a denial of service, due to discrimination or inaccessibility of a service complaint within ten (10) working days from the knowledge of the alleged incident. The client may call the SEOO or write a letter. When a client contacts the SEOO, the following procedures will be placed in action:

1. An SEOO representative will take a formal statement from the client.

2. The health care facility's appointed authority will be notified by the SEOO of the compliant.

3. The SEOO will conduct an investigation.

4. Upon the completion of an investigation, the SEOO will make a determination of probable cause.

5. If probable cause of discrimination or denial of services is not evident, the parties are so informed.

6. Where there is probable cause, the SEOO will try to conciliate the complaint.

7. If an agreement is not reached, a formal hearing will be scheduled.

8. When it has been determined by the formal hearing that denial of service(s) due to discrimination exists, the SEOO will recommend corrective action.

9. If corrective action is not implemented, the SEOO will notify the health care facility's regulating agency/licensor and other state funding source(s) as deemed necessary.

220 R.I. Code R. 220-RICR-80-05-1.8