Section 220-RICR-80-05-1.5 - Services and Admission Compliance StandardsA. Application - All private licensed health care facilities in the state must comply with the following Services and Admission Standards.B. Notice - Have an effective and ongoing notification mechanism informing clients/patients that the health care services are available in a nondiscriminatory manner and without regard to one's race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, or disability.C. Grievance - Have an effective and ongoing grievance procedure mechanism that a client/patient can clearly follow if they feel they have been denied a service, admittance, or treated differently because they are a member of a protected class.D. Filing - The last step in the grievance procedure must include that the charging party can file with the SEOO, 1 Capitol Hill, Providence, RI 02908 or call (401) 222-3090 within ten (10) days of the knowledge of the alleged discrimination.E. Planning - The health care facility should be able to verify its efforts or accomplishments in utilizing and consulting with members from,2. Disability groups for planning the delivery of services/programs.F. Outreach - Have an effective and ongoing means of communicating, advertising, and outreach to the non-English speaking persons who reside in the facility's geographical service area.G. Written Information - Have all written pertinent information, such as notices, patient instructions; translated and printed in a variety of languages for the non-English reading persons who reside in the area that the health care facility resides.H. Interpreters Verbal - Have an effective and ongoing means of interpreting and verbally communicating with non-English speaking persons who reside in the facility's geographical service area. This may be accomplished by,1. The availability of a bilingual person, or2. A formal agreement with an agency who provides interpreter services.I. Physical Accessibility - Have an effective and ongoing plan of making the health care facility and its programs physically accessible to people with disabilities. To include, 1. Short and long-term plans to restructure the facility,2. Move or offer the program or service to an accessible area,3. Identifying another agency that is accessible which offers the same or equal service/program, and refer the client/patient.J. Visually, Hearing-Impaired - Have an effective and ongoing means in which to communicate with the visually and hearing impaired client/patient to, 1. Disseminate and avail your services,2. Provide treatment and,3. Provide patient instructions and procedures.K. Age - The health care service/program must be made available to all persons regardless of their age unless, 1. The funds for the program/service has been identified as being provided for a specific age group,2. The consideration of one's age is one of the many factors identified to determine a person's eligibility of the service.L. Segregation - No health care facility may discriminate or practice any type of assignment system that has the effect of segregation towards the client's/patient's race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, or disability.M. Contractual Agreements - The health care facility must no knowingly contract, to deliver its services with any agency, facility, or organization that has a history of discrimination.220 R.I. Code R. 220-RICR-80-05-1.5