Section 214-RICR-10-00-1.24 - Public Information and RelationsA. The Department encourages open lines of communication with outside individuals and groups to enhance the public's understanding of the needs and strengths of the children, youth and families that we serve and an appreciation of the Department's mission and operations. All inquiries and responses and other public relations activities are coordinated through the Department's Chief of Staff to ensure the confidentiality of children, youth and families and to ensure the consistency and accuracy of information released.B. Inquiries from the Media or Legislators 1. During standard work hours (Monday - Friday, 8:30 A.M. to 4:00 P.M), all inquiries are referred to the Department's Chief of Staff in the Office of the Director.2. During non-standard work hours, all inquiries should be forwarded to the DCYF Child Protective Services (CPS) Hotline ( 1-800 -RI CHILD).C. Speaking Engagements 1. Requests for presentations by Department staff are forwarded to the Chief of Staff.D. Requests for Information and/or Tours 1. All inquiries from the general public, private or public agencies and organizations, civic groups, students and professionals relating to information on the overall programs and services of the Department are referred to the Director's Office.2. Requests for tours of Department buildings or facilities are coordinated by the Chief of Staff.214 R.I. Code R. 214-RICR-10-00-1.24
Adopted effective 12/27/2018