Chapter 111 - MARKETING AND SALES PRACTICES FOR THE RETAIL RESIDENTIAL ENERGY MARKET

Section 111.1 - General
Section 111.2 - Definitions
Section 111.3 - Supplier liability for its agent
Section 111.4 - Agent qualifications and standards; criminal background investigations
Section 111.5 - Agent training
Section 111.6 - Discipline
Section 111.7 - Customer authorization to transfer account; transaction; verification; documentation
Section 111.8 - Agent identification; misrepresentation
Section 111.9 - Door-to-door sales
Section 111.10 - Telemarketing
Section 111.11 - Receipt of disclosure statement and right to rescind transaction
Section 111.12 - Consumer protection
Section 111.13 - Customer complaints
Section 111.14 - Notification regarding marketing or sales activity