Statutes, codes, and regulations
Pennsylvania Code (Rules and Regulations)
Title 52 - PUBLIC UTILITIESPart I - Public Utility CommissionSubpart C - Fixed Service UtilitiesChapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICESubchapter G - DISPUTES; INFORMAL AND FORMAL COMPLAINTS
TELEPHONE COMPANY DISPUTE PROCEDURES
Section 64.142 - Contents of written summary by the LEC

52 Pa. Code § 64.142

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Current through Register Vol. 54, No. 49, December 7, 2024
Section 64.142 - Contents of written summary by the LEC

The LEC report shall include the following:

(1) A statement of the claim or dispute and a copy thereof if the claim or dispute was made in writing.
(2) The position of the LEC and the results of investigation.
(3) An itemized statement of the account, specifying amounts credited or due as a result of the disputed subject matter.
(4) A statement that service will not be suspended pending completion of the dispute process, including both informal and formal complaints, so long as the customer:
(i) Pays all nondisputed amounts.
(ii) Files an informal complaint with the Commission within 10 days of the date on which the LEC mailed the written summary to the customer.
(5) The address and telephone number of the LEC office where payment can be made or information obtained.
(6) A complete explanation of procedures for filing an informal complaint with the Commission (see § 64.152 (relating to informal complaint filing procedures)). If a written report is not requested by the complaining party or deemed necessary by the LEC, the LEC must provide the information in § 64.152(a)(1)-(3) and (6). In addition, the LEC should provide the telephone number and address of the office of the Commission where the informal complaint may be filed.
(7) The date on or after which the account will be delinquent unless a payment agreement is entered into or an informal complaint is filed with the Commission. The date may not be earlier than the original due date of the bill or 10 days after the mailing or personal delivery of the written summary, whichever is later.

52 Pa. Code § 64.142

The provisions of this § 64.142 adopted November 30, 1984, effective 1/1/1985, 14 Pa.B. 4354; amended July 21, 1995, effective 7/22/1995, 25 Pa.B. 2887; amended July 17, 1998, effective 7/18/1998, 28 Pa.B. 3394.

The provisions of this § 64.142 amended under the Public Utility Code, 66 Pa.C.S. § § 501, 504-506, 1301 and 1501.

This section cited in 52 Pa. Code § 63.15 (relating to complaint procedures); 52 Pa. Code § 64.74 (relating to procedures upon customer contact before suspension); 52 Pa. Code § 64.81 (relating to limited notice upon noncompliance with report or order); 52 Pa. Code § 64.141 (relating to general rule); and 52 Pa. Code § 64.153 (relating to Commission informal complaint procedures).