Current through Register Vol. 54, No. 44, November 2, 2024
Section 64.152 - Informal complaint filing procedures(a) An informal complaint may be filed orally or in writing and shall include the following information: (1) The name of the customer.(2) The address of the customer and, if different, the address at which service is provided.(3) The telephone number of the account.(4) The telephone number at which the customer can be reached during the day and evening.(6) A brief statement of the dispute.(7) Whether the dispute formerly has been the subject of a LEC investigation and written summary.(8) Whether the dispute formerly has been the subject of a Commission informal or formal complaint.(9) The date, if any, of the proposed suspension or termination.(b) Subsection (a) supersedes § 3.111 (relating to form and content of informal complaints).The provisions of this §64.152 adopted November 30, 1984, effective 1/1/1985, 14 Pa.B. 4354; amended July 21, 1995, effective 7/22/1995, 25 Pa.B. 2887. This section cited in 52 Pa. Code § 3.111 (relating to form and content of informal complaints); 52 Pa. Code § 63.15 (relating to complaint procedures); 52 Pa. Code § 64.142 (relating to contents of written summary by the LEC); and 52 Pa. Code § 64.153 (relating to Commission informal complaint procedures).