1 Pa. Code § 35.6
If the informal complaint appears to be susceptible of informal adjustment, a copy or a statement of the substance thereof will be transmitted by the agency to each person complained of in an endeavor to have it satisfied by correspondence and thus obviate the filing of a formal complaint.
1 Pa. Code § 35.6
This section cited 6 Pa. Code § 3.5 (relating to informal complaints); in 22 Pa. Code § 351.1 (relating to purpose and scope); 25 Pa. Code § 1021.51 (relating to commencement, form and content); 25 Pa. Code § 1021.52 (relating to timeliness of appeal); 25 Pa. Code § 1021.53 (relating to amendments to appeal or complaint); 25 Pa. Code § 1021.71 (relating to complaints filed by the Department); 25 Pa. Code § 1021.72 (relating to answers to complaints filed by other persons); 25 Pa. Code § 1021.73 (relating to transferred matters); 25 Pa. Code § 1021.74 (relating to answers to complaints); 28 Pa. Code § 1230.38 (relating to commencement, form and content of Notice of Appeal); 28 Pa. Code § 1230.39 (relating to timeliness of Notice of Appeal); 34 Pa. Code § 111.15 (relating to no other pleadings allowed); 34 Pa. Code § 131.32 (relating to petitions except petitions for joinder and challenge proceedings); 34 Pa. Code § 131.121 (relating to penalty proceedings initiated by a party); 52 Pa. Code § 3.112 (relating to action on informal complaints); 52 Pa. Code § 1003.42 (relating to authority action on informal complaints); 55 Pa. Code § 41.31 (relating to request for hearing); 55 Pa. Code § 41.32 (relating to timeliness and perfection of requests); 55 Pa. Code § 41.33 (relating to appeals nunc pro tunc); and 61 Pa. Code § 703.5 (relating to other submissions).