Or. Admin. Code § 860-036-1620

Current through Register Vol. 64, No. 1, January 1, 2025

Section 860-036-1620 - Water Utility Responsibilities Regarding Service Complaints

(1) The water utility must prepare and retain a log of all service complaints consistent with the Commission's Guide for the Preservation of Records for Public Water Utilities available at http://www.puc.state.or.us/Pages/General-Information-for-Water-Utilties.aspx.

(2) When the water utility receives a complaint regarding a service problem, the water utility must immediately inform all customers materially affected. The information must include:

(a) The source or suspected source of the service problem;

(b) The expected date, time, and duration of the repair or action by the water utility; and

(c) Any effects the repairs or water utility action may have on the customer's service.

Or. Admin. Code § 860-036-1620

PUC 1-2017, f. & cert. ef. 1/24/2017

Stat. Auth.: ORS 183, 756, 757

Stats. Implemented: ORS 756.040, 757.020