Or. Admin. Code § 860-021-0650

Current through Register Vol. 64, No. 1, January 1, 2025

Section 860-021-0650 - [Effective until 5/18/2025] Energy Utility Notification of Enhanced Protections

(1) Energy utilities must notify customers of the availability and terms of applicable enhanced protections and programs under the following circumstances:

(a) Upon customer enrollment in the utility's income-qualified bill discount program.

(b) When the customer contacts the utility regarding bill pay assistance.

(c) Upon issuance of a disconnection notice for non-payment.

(d) Within 24 hours of a customer being disconnected for nonpayment.

(e) Upon a customer's request for reconnection following a disconnection for nonpayment.

(2) Energy utilities must:

(a) Notify partnering community action agencies of available protections for qualifying customers and provide digital or paper reference materials to assist with outreach efforts.

(b) Include accessible, up-to-date information on their websites regarding the availability and terms of disconnection protections and other related programs.

(c) Train its customer service representatives to offer and discuss applicable programs and provide accurate information on eligibility and enrollment procedures.

(3) The requirements of sections (1) and (2) of this rule do not apply to energy utilities with Commission-approved notification and outreach plans.

Or. Admin. Code § 860-021-0650

PUC 9-2024, temporary adopt filed 12/18/2024, effective 12/18/2024 through 5/18/2025

Statutory/Other Authority: ORS 183, ORS 756.040, ORS 756.060 & ORS 757.035

Statutes/Other Implemented: ORS 757.035, ORS 757.230 & ORS 757.695