A Commission approved fee may be charged whenever an energy utility visits a residential service address intending to reconnect or disconnect service, but due to customer action, the energy utility is unable to complete the reconnection or disconnection at the time of the visit. An energy utility shall waive the first field visit charge within a 12-month window to low-income residential customers.
Or. Admin. Code § 860-021-0420
Statutory/Other Authority: ORS 183, ORS 756 & ORS 757
Statutes/Other Implemented: ORS 756.040 & ORS 757.225