Okla. Admin. Code § 450:15-3-23.1

Current through Vol. 42, No. 4, November 1, 2024

Section 450:15-3-23.1 - Right to assert grievances

(a) A consumer shall have a right to assert grievances with respect to an alleged infringement of his or her rights and shall have the right to have such grievances considered through a fair, timely and impartial grievance procedure.

(b) No consumer shall be retaliated against, coerced, or treatment altered either solely or partially because of his or her having asserted, a grievance regarding his or her rights.

(c) Copies of all grievances shall be forwarded to the Department's Office of Consumer Advocacy within 24 hours of the filing. Copies of all grievance documentation and written resolution of the grievance shall be forwarded to the Department's Office of Consumer Advocacy within 24 hours of the written notice being delivered to the consumer.

Okla. Admin. Code § 450:15-3-23.1

Added at 21 Ok Reg 1726, eff 7-1-04; Amended at 28 Ok Reg 903, eff 7-1-11