Okla. Admin. Code § 340:65-3-2.1

Current through Vol. 42, No. 6, December 2, 2024

Section 340:65-3-2.1 - Counting days for providing proof, interview dates, and application time limits

When counting days for providing proof, interview dates, and application time limits, the worker does not count the first day in the time period. The worker counts the last day in the time period unless Oklahoma Human Services (OKDHS) is not open for business on that date. When OKDHS is not open on the last day of the time period, the client has until the next business day to comply with eligibility requirements.

(1)Providing proof. When proof is required to determine eligibility, the worker gives the client at least 10-calendar days to provide it. The worker assists the client in obtaining necessary proof, when requested. The worker's assistance may range from explaining how or where to obtain proof to obtaining the proof when the client is unable to do so. The worker is not required to obtain proof for a client who is able, but unwilling to do so.

(2)Interview. OKDHS offers all applicants for Child Care Subsidy, Soonercare (Medicaid), Supplemental Nutrition Assistance Program (SNAP), and Temporary Assistance for Needy Families (TANF) the right to interview at any time during operating hours. The client must contact OKDHS via telephone or in person unless the household qualifies for an interview waiver or the program does not require an interview.

(A) When the client must interview and does not interview while submitting the application, the worker calls the household to conduct an on demand interview within two-calendar days of the application date.

(i) When the client answers, the worker offers to complete the interview.

(ii) When the client does not answer or refuses to interview, OKDHS sends Form 08AD091E, Interview Notice, to inform the client of the interview requirement.

(B) When the client does not interview within 10-calendar days of the application date, the worker again calls the household to conduct an on demand interview.

(i) When the client answers, the worker offers to complete the interview.

(ii) When the client does not answer or refuses to interview, the worker:

(I) denies a Child Care Subsidy, Soonercare (Medicaid), or TANF application; and

(II) uses the FDENY transaction with reason "59" for a SNAP application.

(C) The OKDHS worker does not schedule an interview unless the applicant refuses the immediate interview options and requests a scheduled interview.

(D) The worker uses Form 08AD092E, Client Contact and Information Request, when a scheduled interview is necessary.

(3)Application time limits. Refer to Oklahoma Administrative Code 340:65-3-5 for application processing time limits. To be timely, the worker must certify or deny an application:

(A) no later than the last business day of the time limit; or

(B) when OKDHS is closed on the last day of the time limit, the next open business day.

Okla. Admin. Code § 340:65-3-2.1

Added at 18 Ok Reg 2096, eff 7-1-01; Amended at 28 Ok Reg 880, eff 6-1-11; Amended at 30 Ok Reg 689, eff 6-1-13

Amended by Oklahoma Register, Volume 34, Issue 24, September 1, 2017, eff. 9/15/2017

Amended by Oklahoma Register, Volume 38, Issue 24, September 1, 2021, eff. 9/15/2021

Amended by Oklahoma Register, Volume 41, Issue 23, August 15, 2024, eff. 9/16/2024