Okla. Admin. Code § 340:5-1-8

Current through Vol. 42, No. 7, December 16, 2024

Section 340:5-1-8 - Complaints and concerns regarding Adult Protective Services (APS) or Long-Term Care investigations

Complaints regarding the provision of services or an investigation may be submitted to Oklahoma Human Services (OKDHS) by phone, email, or in written form. Complaints regarding:

(1) APS policy and procedure are referred to the district director, or program supervisor, who performs a case review. The district director, or program supervisor, sends a written response to the complainant within 45-calendar days, stating the review's general findings. Confidential information is not included in the report. If the complainant is not satisfied with the findings, the complainant may within 30-calendar days of the date of the letter, submit a written appeal to APS State Office, at PO Box 25352, Oklahoma City, Oklahoma 73125. A committee composed of OKDHS staff reviews the appeal and sends the complainant the decision within 30-calendar days;

(2) alleged misconduct by an APS specialist, or social service inspector is referred to the supervisor or designee in the specialist's chain of command;

(3) alleged misconduct by an APS specialist IV is referred to the appropriate district director for action; and

(4) involuntary services are brought before the district court that granted the temporary guardianship at issue.

Okla. Admin. Code § 340:5-1-8

Added at 20 Ok Reg 840, eff 6-1-03 ; Amended at 24 Ok Reg 1017, eff 6-1-07 ; Amended at 27 Ok Reg 990, eff 6-1-10 ; Amended at 30 Ok Reg 625, eff 6-1-13

Amended by Oklahoma Register, Volume 35, Issue 24, September 4, 2018, eff. 9/17/2018

Amended by Oklahoma Register, Volume 38, Issue 24, September 1, 2021, eff. 9/15/2021