Okla. Admin. Code § 340:105-11-255

Current through Vol. 42, No. 7, December 16, 2024

Section 340:105-11-255 - Office of the State Long-Term Care (Office) ombudsman staff and volunteer training

(a)Paid ombudsman staff training curriculum. New ombudsman staff training includes 90 hours of introductory education in:

(1) the Long-Term Care Ombudsman Program (Program);

(2) Program policies and procedures;

(3) the complaint investigation and response system;

(4) the long-term care regulatory system;

(5) residents' rights;

(6) characteristics of long-term care facilities and residents;

(7) aging processes;

(8) communication skills;

(9) legal and ethical issues;

(10) a visitation practicum;

(11) mediation or negotiation skills;

(12) community resources or services;

(13) volunteer management;

(14) reporting and record keeping;

(15) adult abuse, neglect, and exploitation investigations; and

(16) testing to determine an understanding of the curriculum.

(b)Volunteer ombudsman training curriculum. Ombudsman volunteer training includes 12 hours of introductory education in:

(1) the Program;

(2) the ombudsman volunteer role, including activities and responsibilities;

(3) problem-solving and complaint investigation;

(4) aging processes;

(5) characteristics of long-term care facilities and residents;

(6) communication and interviewing skills;

(7) Oklahoma's Nursing Home Care Act, Residential Care Act, or Assisted Living Act, as appropriate;

(8) residents' rights in long-term care facilities;

(9) long-term care regulation;

(10) confidentiality;

(11) reporting and record keeping; and

(12) a visitation practicum.

Okla. Admin. Code § 340:105-11-255

Added at 9 Ok Reg 2431, eff 6-25-92; Amended at 19 Ok Reg 1170, eff 5-13-02; Amended at 20 Ok Reg 938, eff 6-1-03; Amended at 23 Ok Reg 1062, eff 7-15-06

Amended by Oklahoma Register, Volume 34, Issue 24, September 1, 2017, eff. 9/15/2017